COVID-19

The health and safety of our guests is our primary focus as we enter our high season here in Highlands. We continue to monitor the situation and will update this page as new information becomes available.

On June 24th, Governor Roy Cooper announced that North Carolina will remain under Safer At Home Phase 2 of lifting COVID-19 restrictions until at least Friday, July 17. He has issued an executive order requiring people to wear face coverings while out in public where physical distancing of 6 feet from other people who are not members of the same household or residence is not possible. There are some exceptions so please visit this Frequently Asked Questions page for more details.

Short term rentals are still permitted with a commitment to following proper hygiene and cleaning practices that protect visitors and surrounding neighborhood residents. Below we detail the steps that we are taking, and those we ask that our guests take, to help insure that our homes and guests stay safe and healthy.

During Phase Two of the reopening process, restaurants will be open at 50% capacity, outdoor gatherings limited to 25 and indoor gatherings limited to 10.

What if the home I'm staying in is for sale?
 

Even during these challenging times, sellers still need to sell their homes and buyers still want to view homes that are on the market. The continued safety of our guests and home owners remains our priority. All properties that are currently on the market will have a notice posted in the property description on our website. If a property you're renting is for sale, it will be subject to showing by appointment only, per your rental agreement. For your safety and convenience, we will be restricting showings to the exterior only which may include porches and decks, and will notify you in advance.

If a buyer is seriously interested in the property after viewing the exterior, we will contact you to let you know of a scheduled showing. Anyone entering the home will be required to remove their shoes or wear shoe coverings, a face mask and gloves while in the home. We will limit the time in the home to no more than 15 minutes. We appreciate your understanding and cooperation.
 

What We're Doing
 

Below are just a few of the extra steps we're taking to help insure our homes are ready for your arrival.
 
  • 24 hour blocks placed at the beginning and end of each reservation to allow for extra cleaning time.
  • Plastic/vinyl protective pillow covers on all bed pillows.
  • Towels and linens will be laundered offsite in commercial machines.
  • Welcome books and any other "high touch" items like magazines will be put away.
  • Cleaning staff will wear masks and gloves and remove their shoes (or wear disposable booties) before entering the house.
  • Only FDA approved cleaning products and CDC or medical grade disinfectants will be used.
  • All soft surfaces will be sprayed with fabric disinfectant.
  • Adherence to the recommendations of the Vacation Rental Management Association.
  • Our welcome package will now consist of two face masks, hand sanitizer and alcohol wipes.

What We're Asking Of Our Guests
 

Below are some things our guests can do to help us continue to insure that our homes and community stay safe.
 
  • Please stay home if you are sick or if there's a chance that you have recently been exposed to the virus. If you have tested positive to COVID-19, we ask that you confirm that you have quarantined for 14 or more days following a negative test result.
  • We encourage guests to only include members of the same household when staying in one of our homes.
  • Consider bringing your own pillows with you.
  • Remove your shoes before entering the house.
  • Maintain at least six (6) feet social distancing from other individuals, with the exception of family or household members.
  • It is recommended that you wear a cloth Face Covering when leaving home and while inside all public settings such as grocery stores, pharmacies, or other retail or public-serving businesses. A Face Covering should also be worn outdoors when you cannot maintain at least six ( 6) feet distancing from other people with the exception of family or household members. These coverings function to protect other people more than the wearer.
  • Carry hand sanitizer with you when leaving home, and use it frequently.
  • Wash hands using soap and water for at least twenty (20) seconds as frequently as possible.
  • Adherence to check in and check out times to accommodate additional cleaning protocols.
  • People with serious underlying health concerns continue to be strongly encouraged to stay home and travel only for absolutely essential purposes.