Frequently Asked Questions

 

How do I book a home?

You can make a reservation directly on this website by using the "check availability box" to the left. If you need assistance, please call our office at 800-684-2171 and a receptionist will be happy to help you.

Can I bring my pet with me?

We have a few homes that are dog friendly depending on their age/size/breed. All pets must be pre-approved by calling our office at 800-684-2171.  A non-refundable pet fee of $200.00 is required at the time of booking.

How do I check in?

All of our properties offer the convenience of checking in directly at the property without any need to stop by our office first. Check in begins at 4:00pm. Prior to your arrival you'll received several emails and text messages from us with instructions on how to access the home.

Can I get an early check-in?

If the home you reserved was not occupied the previous night, we will do our best to arrange early check-in if possible. However, we often will not know the readiness of a property before 11:00 a.m. on the day of your arrival, even if it has been vacant for several days. Remember there may be maintenance or other needs scheduled. Please call our office at 800-684-2171 to inquire if an early check-in is possible.

Will I be able to work from the home I rent?

While most of our homes do provide internet service, due to our unique location in the mountains, service can be spotty and signal strength may not be adequate for work needs. Some of our homes have satellite internet and use a shared data pool which can cause bandwidth issues. Even our homes located in town can experience slow internet speed during the busy summer months.  Inclement weather can also impact internet service. Because of these issues, we do not recommend that you plan to work from the home if it is imperative that you have 24/7 access.  We offer no guarantee that internet service will be reliable and while we’ll make every effort to get service restored as quickly as possible, service providers are not always able to schedule an appointment in a timely manner.

Are Sheets and Towels Provided?

Yes. Each of our homes have 2 sets of linens for each bed and towels and washclothes for each guest (at least 2 per guest) based on the number of guests the home accomodates.

Are there condiments, paper towels, etc. at the property?

We provide a starter kit of toilet paper, paper towels, dish soap, hand soap, bathroom toiletries, laundry detergent, and garbage bags. It’s enough for one or two nights, but will likely not be enough to get you through your entire stay. You may want to bring some necessary items from home or plan to buy some upon arrival. Homes are not stocked with cooking oils or spices, condiments, coffee, coffee filters, or food storage items including plastic wrap or foil.

Is firewood provided if the home has a wood burning fireplace or a firepit?

No. You may order firewood which will be delivered to the home prior to your arrival. Please allow at least one week for delivery.  Order early to insure wood is available upon your arrival. Available in two sizes, $50.00 (2 - 3 nights) & $100.00 (5 - 7 nights). Bundles include firestarter sticks.

What is provided in the kitchen?

Our homes come equipped with a basic set of cookware, sufficient plates & silverware for the occupancy of the home, and basic serving and baking dishes. Most homes do not have unusual items such as crock pots or blenders, so if you’re planning a dish that requires an unusual item it is best to bring that from your home.

What is your cancellation policy?

A cancellation or refund will not be allowed on the basis of leasing the unit sight unseen. In the event of a cancellation by a tenant, a reservation canceled between 0-45 days prior to arrival is not eligible to receive a refund. If more than 45 days notice is given, the tenant shall receive a refund of all payments made by the tenant, less an administrative fee of 10% of the Total Cost of the Reservation.

How do you handle lost and found items?

We are not responsible for items which are left behind. However, if you contact us about a specific item, we will do our best to locate it and return it to you at the owners expense. We cannot guarantee that it will be found or that it can be shipped back within a set time frame.

Can I bring my service animal?

ADA SERVICE ANIMALS: With regards to ADA compliant service animals, it should be noted that vacation rentals are considered private property and are exempt from the same rules and regulations that commercial properties must follow with regards to ADA compliant service animals. It should be noted that only dogs are recognized as service animals by the ADA. With that being said, we understand the difficulties of those with special needs when it comes to travel, and we will make every effort to accommodate you and your service animal, or refer you to other properties, agencies, or services who may be able to assist you in the unlikely event we cannot. Emotional support animals, comfort animals, and therapy dogs are not service animals under Title II and Title III of the ADA. Other species of animals, whether wild or domestic, trained or untrained, are not considered service animals. If you plan to travel with a comfort animal, we will make every reasonable effort during the normal course of business to pair you with a property where your animal is accommodated, and a non-refundable fee will be charged to your reservation. This fee is not a security deposit and the guest will be charged for any costs with regard to returning the rental property to its original condition.