Interested in having your home listed with Rent in Highlands?  We are happy to set up a time for a home analysis and to speak with you about the benefits of partnering with us.

Rent In Highlands is a “Boutique” Highlands Vacation Rental company.  A division of Country Club Properties, an established name on the Highlands Plateau.  We have over 25 years of expertise and experience in managing exceptional Highlands Vacation Rental Homes and a great team of vendors, maintenance and cleaning staff that will take exceptional care of your home.  Our focus is on the Guest Experience, maintaining a high level of satisfaction for our guests and our property owners.

• Advanced, web site technology with 24 /7 on-line booking and accurate real time information. 
• High quality professional photos of your home.
• A 3D Matterport virtual tour and floor plan of your home.
• Professional, detailed guest communication software partnership with RueBaRue including an electronic digital guest book and dedicated phone number for SMS text messages monitored instantly by all team members, housekeeping and maintenance 24/7 through the RueBaRue app.
• Guest review management. We reach out to every guest to request a review, respond to every review and add VRBO reviews to the Rent In Highlands website.
• Welcome gifts for each rental to show our appreciation to our guests. In addition, we partner with SoJo, an Amenity Automation Platform for Vacation Rentals. Every home is stocked with branded amenity starter boxes for the kitchen and bathrooms which include one toilet paper per bath, one roll of paper towels, garbage bags, laundry and dish soap, sponge, and personal toiletries, soap, shampoo, lotion etc.
• Dynamic Pricing Modules with 8 pricing seasons provides yield management for maximum income potential.
• Exceptional occupancy levels with high rate of satisfied, repeat guests.
• Loyalty program for repeat guests. After the 5th booking with us, a guest will receive a 10% discount on future bookings, excluding major Holidays and up to a 14 day stay max. In an increasingly competitive vacation rental market, it has become imperative for us to differentiate ourselves by nurturing strong relationships with our guests. By fostering repeat guests, we seek to cultivate a sense of belonging and appreciation.  Investing in the satisfaction and retention of our repeat guests directly correlates with improved operational efficiency and owner satisfaction. Engaging our guests in a meaningful manner not only cultivates positive word-of-mouth marketing but also reduces the likelihood of complaints and requests for concessions.
• Final rental balance due 30 days in advance to help reduce cancellation losses, with a 45-day cancellation window.
• Partnership with Home Guardian Plus and Rental Guardian – InsureStays Trip Insurance. Home Guardian Plus offers a comprehensive suite of features designed to provide enhanced coverage and peace of mind for both owners and guests alike. Rental Guardian Plus Home Protection Plan perfectly aligns with our goal of providing the best protection for our homes.  With HPP the property is being insured and the guest is not involved in the claim process at all.
• Through Rental Guardian/Insure Stays, our guests are able to protect their trip from unforeseen circumstances.  They may choose between traditional Trip Insurance at 7% of the reservation cost or Cancel For Any Reason Insurance. For a cost of 3.8% more they can add CFAR, which as it says, allows a guest to cancel for any non-traditional covered reasons, and they will receive a 60% refund of their trip costs. 
• Professional housekeeping staff that have been with our team for 20 plus years and have extremely high standards.
• Listings on VRBO.
• Quarterly newsletter sent to all guests featuring new property announcements, special events and news blasts to over 5OOO past guests and counting.  Regular communication encourages repeat guest bookings.
• Social media marketing and advertising in the Laurel magazine and the Chamber of Commerce Experience Guide, Highlands Motoring Festival, Highlands Radio and other periodicals.
• Monthly social media contest rewarding guests for sharing a picture of their vacation and tagging Rent In Highlands.
• Access the Owner Portal from our web site where you can view your reservations, statements and make bookings for yourself or guests 24/7.
• Members of the Highlands Chamber of Commerce, Vacation Rental Management Association (VRMA) and the NC chapter of VRMA, NCVRMA.

Give our office a call today to schedule an appointment with Alicen.

“I love doing business with you and your staff / y’all are the best – you Make me feel like your only customer!!!!” ~ Becky, Owner of Sweetwood Cottage

Rent in Highlands is a proud member of the Vacation Rental Management Association. VRMA works worldwide on behalf of its members to advance the vacation rental industry through education, information, networking, research, and advocacy.