Rental Terms & Conditions
Reservations may be made on our website or by calling our office between the hours of 10 AM and 4PM, Monday through Friday at 800-684-2171 ext. 302 or 828-787-2002.ext 302.
Check-in time is after 4PM unless prior arrangments have been made. Most of our homes have keyless entry but if you are staying in a house that requires a key, you will need to stop by the office to pick up your packet. If our office is closed, your packet will be placed in the box to the left of the door.
Check-out time is 10AM on the day of departure. A charge will be incurred for late check-outs unless arranged PRIOR to check-out.
A deposit of 50% of the rental rate is required to confirm reservations and must be received at time of booking or within five days of making the reservation. The remaining rental balance will be due 30 days prior to the rental date of the lease. A 5% Processing Fee, 6.75% North Carolina sales tax and a 3% to 4% (based on location) county room tax will be charged on all rentals of 90 days or less.
CSA Vacation Rental Insurance
How many of us could afford to lose the non-refundable part of our trip if something unexpected happened? Your vacation is protected when you buy CSA Vacation Rental Insurance, which offers trip cancellation, delay, and interruption coverage. We have partnered with CSA Travel Protection to provide you with this important insurance and we highly recommend that you purchase the protection to safeguard against the unexpected. We all want the trip we’ve planned to be the vacation of our dreams. No one wants that dream to turn into a nightmare, but unexpected events can happen. Troubles can occur when you least anticipate them. Illness...medical emergencies...delayed flights [snowstorms] and other severe weather can force you to cancel or interrupt your trip resulting in unplanned expenses. View a description of the Coverage Policy HERE. View the FAQ for Coronavirus coverage HERE. Questions? Call (866) 999-4018
A cancellation or refund will not be allowed on the basis of leasing the unit sight unseen. In the event of a cancellation by tenant, a reservation canceled between 0-30 days prior to arrival is not eligible to receive a refund. If the cancellation is made 30 - 60 days prior to check-in, a refund of 50% will be issued. If more than 60 days notice is given, a tenant shall receive a refund of all payments made by tenant, less an administrative fee of 10% of the Total Cost of the Reservation. Tenant, rather than Agent, shall be responsible for seeking reimbursement of any fees paid by Tenant to Agent for goods, services, or benefits procured by Agent from third parties for the benefit of Tenant that may have been paid out prior to Tenant's cancellation. All refunds will be given back in the form of the payment received and may take within 7-10 business days from being processed.
If you need to change the dates of your reservation due to an event being rescheduled, we will allow a one-time change to your current reservation.
A cleaning fee will be charged on all rentals. Rates will vary based on the size of the rental unit. Rentals for one month stays will incur an additional mid stay cleaning fee. We ask that you assist the cleaners in preparing for the next guests which may arrive as early 4:00 pm by WASHING AND DRYING MOST OF YOUR TOWELS. Towels in higher elevations take a long time to dry and this will help housekeeping prepare the home for the next arrival. We do not offer maid service on a daily basis, we can however, provide you with a list of phone numbers for reliable housekeepers. Linens, Towels and Cooking utensils are provided with your rental.
Each property has enough paper products, shampoo, soaps and garbage bags for your first night but are not fully stocked for the duration of your stay.
All trash is to be removed from the house upon departure. Because of the numerous bears in our area, there are strict trash policies that must be followed to protect both renters and wildlife. Instructions will be included with your arrival instructions.
Cleaning, Damage or Loss
As a part of your stay, you may purchase a Vacation Rental Damage Protection plan designed to cover unintentional damages to the rental unit interior that occur during your stay provided they are disclosed to management prior to check-out. If purchased, the policy will pay a maximum benefit of $3000.00. Any damages that exceed $3000.00 or are not covered under the plan will be charged to the credit card on file. If, during your stay at one of our rental properties, an insured person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $3000.00. Certain terms and conditions apply. Full details of the Vacation Rental Damage coverage are contained in the Description of Coverage/Insurance Policy which can be found HERE. The Vacation Rental Damage plan can be purchased up to, and including at, check-in. By submitting payment for this plan, you authorize and request CSA Travel Protection and Insurance Services to pay directly CCP Rent In Highlands any amount payable under the terms and conditions of the Vacation Rental Damage. Please contact CCP Rent In Highlands directly if you do not wish to participate in this assignment. In the event you do not wish to purchase this plan, a $3000.00 security deposit is required. Non covered damages or damages in excess of policy allowance will be billed to the credit card on file.
Please treat these homes with the greatest respect. In the event of accidental damage, please report it promptly to the rental agent. Most damages will be covered by the Damage Insurance but must be promptly reported. Any excess damages will be charged to the card on file.
All Rental Homes are Non Smoking - No Smoking allowed inside any rental properties, $500 fine for violations to the No Smoking Policy.
Pets are not allowed without prior approval. A non-refundable pet deposit ($200.00 per pet) will be charged if pets have been approved. A $500 fine will be charged to the card on file for violations of this policy.
If there is a problem due to MALFUNCTIONING EQUIPMENT, please report it to our office immediately. DO NOT wait until checkout to let us know as the problem will affect your stay as well as the stay of future guests.
Please DO NOT REARRANGE FURNITURE this can lead to accidental damages, scratches to wood floors and we incur fees for replacing furniture. Owners have arranged the furniture the way they want it.
If you staying in a home with a key, please return them to the office. There will be a $20 charge for keys lost or not returned. Please don’t leave keys in the house. Some homes will have keyless entry and you will be emailed a code prior to your arrival. This code will be effective beginning at 4:00 pm on your arrival date and will expire at 10:00 am on the day of departure. Early arrival or late departure will need to be approved the day prior so that the code can be extended. If the home has a lockbox that contains a key, please return the key to the lockbox upon departure.
Some houses list TVs, VCRs Wi-Fi and Cable TV along with other equipment. We cannot guarantee reception, service or immediate repair in case of mechanical failure nor can we provide replacement or rebate. In homes that have satellites, special instructions will be provided.
Items Left Behind
CCP Vacation Rentals cannot be responsible for items left behind. When requested, they will be returned and you will be asked to refund the amount of the postage due.
Firewood is not provided for rental properties and we ask that you please not use the owner's firewood if there is any on the premises. If you would like our office to arrange delivery, please call us at least one week in advance of your check in. Firewood is priced at $50.00 which usually lasts 2-3 days or $100.00 which usually is enough for a week.
Homes for Sale
Properties which are FOR SALE must be made available for showings between the hours of 10AM and 4PM Monday through Saturday . We will make every effort to notify you in advance of the showing, but if we cannot reach you, the property will be shown at these times.