CHARGES: Reservations are subject to a reservation processing fee, applicable taxes, and cleaning fee. All reservations require a payment of fifty percent (50%) of the rental fee paid immediately upon booking the property. All remaining payments including pet fee (if applicable) and charges for optional purchases (firewood, trash removal, etc…), shall be due thirty (30) days before arrival. Reservations made within thirty (30) days of arrival must be paid in full when the reservation is made. Your reservation becomes a guaranteed reservation upon receipt of your signed contract or monies paid on your account.
CANCELLATION POLICY: A cancellation or refund will not be allowed on the basis of leasing the property sight unseen. In the event of a cancellation by a tenant, a reservation canceled between 0-45 days prior to arrival is not eligible to receive a refund. If more than 45 days notice is given, the tenant shall receive a refund of all payments made by the tenant, less an administrative fee of 10% of the Total Cost of the Reservation. Tenant, rather than Agent, shall be responsible for seeking reimbursement of any fees paid by Tenant to Agent for goods, services, or benefits procured by Agent from third parties for the benefit of Tenant that may have been paid out prior to Tenant's cancellation. All refunds will be given back in the form of the payment received and may take up to 10 - 14 business days from the date the refund is processed to post to your account. Agent recommends all Renters purchase travel insurance offered at time of booking to protect them in the event of an unexpected event affecting their vacation. CCP Rentals (Rent In Highlands) cannot offer future credits or immediate refunds for unexpected cancellations due to emergencies regardless of the situation, including but not limited to weather events and acts of God, unexpected illnesses, injury or death, change of plans, or job loss.
MAINTENANCE ISSUES: We will be as responsive as possible and will do our best to rectify those things that are within our control. Inconveniences which are not in our control and which do not warrant any refund of rental monies include but are not limited to: breakdown of TV’s, DVD players, satellite systems, stereos, hot tubs, or other appliances, including HVAC systems; outages of the power, light bulbs, cable, internet, water, or telephone services; bad weather including snow, sleet, rain, fog and hazardous road conditions.
INCLEMENT WEATHER POLICY: Weather conditions in the mountains can be unpredictable. Storms can quickly develop causing power, TV and internet outages. Rain, fog, snow, sleet, or ice can create unexpected and hazardous driving conditions – especially during the colder months of November – April. Since road conditions may become hazardous during your stay, a 4-wheel drive vehicle and/or chains and the ability to drive on snow and ice are strongly recommended to get to or from any given property. IT IS YOUR RESPONSIBILITY TO ARRIVE FULLY PREPARED.
CHECK-IN AND CHECK-OUT: Check-In: Check in begins at 4:00 pm. Please time your driving to arrive after 4:00 to your rental property. The home may not be ready if you arrive early and we will not grant any refunds, credits, or late checkouts if you arrive early to a home not yet prepared for you. Check-out: You must vacate the property no later than 10:00 AM on the last day of your reservation. Housekeeping and maintenance professionals must have access to all properties from 10:00 a.m. to 4:00 p.m. for cleaning and maintenance after check-out and prior to check-in. Failure to depart on time without prior approval will result in a $75.00 late departure fee.
DAMAGES: Accidental damage protection is included for any damages or accidents, subject to exclusions and limitations, that occur to the premises during your rental period up to $3,000. Any damage or accident that is not covered under the policy will be the responsibility of the leaseholder. PLEASE REPORT DAMAGES PRIOR TO DEPARTURE. The Vacation Rental Damage Protection plan is designed to cover unintentional damages to the rental unit interior that occur during your stay provided they are disclosed to management prior to check-out. If purchased, the policy will pay a maximum benefit of $3000.00. Any damages that exceed $3000.00 or are not covered under the plan will be charged to the credit card on file. If, during your stay at one of our rental properties, an insured person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $3000.00. Please be advised that intentional damage or gross negligence will result in additional costs. Certain terms and conditions apply. Full details of the Vacation Rental Damage coverage are contained in the Description of Coverage/Insurance Policy which can be found HERE. The Vacation Rental Damage plan can be purchased up to, and including at, check-in. By submitting payment for this plan, you authorize and request Generali Global Assistance to pay directly CCP Rentals (Rent In Highlands) any amount payable under the terms and conditions of the Vacation Rental Damage. In the event you do not wish to purchase this plan, a $3000.00 security deposit is required. Please contact us directly if you do not wish to participate in this assignment. Non covered damages or damages in excess of policy allowance will be billed to the credit card on file.
PETS: Some of our homes allow pets. When making your reservation, please inquire about homes that may allow pets. Pets are not allowed without prior approval. A non-refundable pet deposit ($200.00 per pet) will be charged if pets have been approved. A $500 fine will be charged to the card on file for violations of this policy.
ADA SERVICE ANIMALS: With regards to ADA compliant service animals, it should be noted that vacation rentals are considered private property and are exempt from the same rules and regulations that commercial properties must follow with regards to ADA compliant service animals. It should be noted that only dogs are recognized as service animals by the ADA. With that being said, we understand the difficulties of those with special needs when it comes to travel, and we will make every effort to accommodate you and your service animal, or refer you to other properties, agencies, or services who may be able to assist you in the unlikely event we cannot. Emotional support animals, comfort animals, and therapy dogs are not service animals under Title II and Title III of the ADA. Other species of animals, whether wild or domestic, trained or untrained, are not considered service animals. If you plan to travel with a comfort animal, we will make every reasonable effort during the normal course of business to pair you with a property where your animal is accommodated, and a non-refundable fee will be charged to your reservation. This fee is not a security deposit and the guest will be charged for any costs with regard to returning the rental property to its original condition.
MAXIMUM OCCUPANCY: Please carefully check the number of people each unit sleeps as detailed on the website description. This represents the MAXIMUM number of people, including children, allowed to occupy the property and/or be on the grounds of the property at any given time Authorization to allow extra people for gatherings or other short-term events must be obtained in writing. Authorization to rent a property for a purpose other than for a family vacation must be obtained in writing prior to finalizing the reservation. Violation of this policy is subject to an additional minimum $500 fee. Only adults (25 years old and older) may reserve the Property and an adult must occupy the Property at all times when children are present.
GENERALI GLOBAL ASSISTANCE VACATION RENTAL TRAVEL INSURANCE: We recommend all renters purchase travel insurance offered at time of booking to protect them in the event of an unexpected event affecting their vacation. We have partnered with Generali Global Assistance Travel Protection to provide you with this important insurance. View a description of the Coverage Policy HERE. Questions? Call (866) 999-4018 to speak to a Generali agent.
TRASH: All trash is to be removed from the house upon departure. Because of the numerous bears in our area, there are strict trash policies that must be followed to protect both renters and wildlife. Instructions will be included with your arrival instructions.
CLEANING: A cleaning fee will be charged on all rentals. Rates will vary based on the size of the rental unit. Rentals for one month stays will incur an additional mid stay cleaning fee. We ask that you assist the cleaners in preparing for the next guests which may arrive as early as 4:00 pm by WASHING AND DRYING MOST OF YOUR TOWELS. Towels in higher elevations take a long time to dry and this will help housekeeping prepare the home for the next arrival. Each property has enough paper products, shampoo, soaps and garbage bags for your first night but are not fully stocked for the duration of your stay.
PRIVATE HOMES: All properties managed by CCP Rentals (Rent In Highlands) are privately owned and enjoyed by their owners. We ask that you please respect their furnishings and decor and do not rearrange furniture or move the owner’s belongings. This can lead to accidental damages and is a safety concern. Any locked rooms or closets are the owner’s private property and not included in the rental.
GOOD NEIGHBOR POLICY: Many of our rental properties are located in mix-use neighborhoods that include both short-term guests and year round residents. Please be sure to observe all rules and regulations. Our courtesy hours are from 10:00 PM to 08:00 AM. All guests, as well as owner, are required to conform to all rules and regulations of the properties.
NO SMOKING: All Rental Homes are Non Smoking - No Smoking allowed inside any rental properties, $500 fine for violations to the No Smoking Policy.
MAINTENANCE: If there is a problem due to MALFUNCTIONING EQUIPMENT, please report it to our office immediately. DO NOT wait until checkout to let us know as the problem will affect your stay as well as the stay of future guests.
TELEVISION & INTERNET: Some houses list TVs, VCRs Wi-Fi and Cable TV along with other equipment. We cannot guarantee reception, service or immediate repair in case of mechanical failure nor can we provide replacement or rebate. In homes that have satellites, special instructions will be provided. We will be as responsive as possible and will do our best to rectify those things that are within our control. Inconveniences which are not in our control and which do not warrant any refund of rental monies include but are not limited to: breakdown of TV’s, DVD players, satellite systems, stereos, hot tubs, or other appliances; outages of the power, cable, internet, water, or telephone services; bad weather including snow, sleet, rain, fog and hazardous road conditions.
ITEMS LEFT BEHIND: CCP Rentals (Rent In Highlands) is not responsible for items left behind. In the event that Tenant leaves behind items of utmost importance, we will attempt to retrieve and return items at Tenant’s expense, but such retrieval cannot and will not be guaranteed. There will be a minimum $35.00 charge for returning items. In the event the postage is more than $35.00, tenant will be responsible for the full amount.
FIREWOOD: Firewood is not provided for rental properties and we ask that you please not use the owner's firewood if there is any on the premises. If you would like our office to arrange delivery, please call us at least one week in advance of your check in. Firewood is priced at $50.00 which usually lasts 2-3 days or $100.00 which usually is enough for a week.
HOMES FOR SALE: Properties which are FOR SALE must be made available for showings between the hours of 10AM and 4PM Monday through Saturday . We will make every effort to notify you in advance.