Reservations may be made between the hours of 10 AM and 4PM , Monday through Friday by calling 800-684-2171 ext. 302 or 828-787-2002.ext 302. By email at [email protected]
Check-in time is between 4PM and 5PM. Arrangements will need to be made for check-ins after 5PM or earlier .
Check-out time is 10AM on the day of departure. A charge will be incurred for late check-outs, unless arranged PRIOR to check-out.
A deposit of 50% of the rental rate is required to confirm reservations and must be received at time of booking or within five days of making the reservation. The remaining rental balance will be due 30 days prior to the rental date of the lease. A 3% Process Fee, 6.75% North Carolina sales tax and a 3% to 4% based on location County room tax will be charged on all rentals of 90 days or less.
CSA VACATION RENTAL INSURANCE -
Guest Protect Plan - Why You Need To Buy, How many of us could afford to lose the non-refundable part of our trip if something unexpected happened? Your vacation is protected when you buy CSA Vacation Rental Insurance, which offers trip cancelation, delay, and interruption coverage. “COUNTRY CLUB PROPERTIES VACATION RENTALS” has partnered with CSA Travel Protection to provide you with this important insurance and we highly recommend that you purchase the protection to safeguard against the unexpected. We all want the trip we’ve planned to be the vacation of our dreams. No one wants that dream to turn into a nightmare, but unexpected events can happen! Troubles can occur when you least anticipate them, illness...medical emergencies...delayed flights [snowstorms] and other severe weather. Forcing you to cancel or interrupt your trip, lose your vacation, and incur unplanned expenses. View a Description of Coverage/Policy at www.vacationrentalinsurance.com/330cert Coverage Questions? Call (866) 999-4018
No cancellation or refund will be allowed on the basis of leasing the unit sight unseen. In the event of a cancellation by Tenant; If Reservation is canceled between 0-30 days prior to arrival, no refund is available, If 60-45 days, a refund of 50% will be given, If over 60 days notice, Tenant shall receive a refund of all payments make by Tenant, less an administrative fee of 10% of the Total Cost of the Reservation. Tenant, rather than Agent, shall be responsible for seeking reimbursement of any fees paid by Tenant to Agent for goods, services, or benefits procured by Agent from third parties for the benefit of Tenant that may have been paid out prior to Tenant's cancellation. All refunds will be given back in the form of the payment received and may take within 7-10 business days from being processed.
A cleaning fee will be charged on all rentals. Rates will vary upon the size of the rental unit. Rentals for one month stays will incur an additional cleaning fee a mid stay cleaning. We ask that you assist the cleaners in preparing for the next rental which will be in at 4:00 pm by WASHING AND DRYING MOST OF YOUR TOWELS, towels in higher elevations take a long time to dry this will help housekeeping prepare the home for the next arrival. All trash is to be removed from the house upon departure. Trash is an inconvenience in the Mountains with bears, there are strict trash policies that must be followed to protect both renters and wild life. Instructions will be included with your arrival instructions. We do not offer maid service on a daily basis, we can however, provide you with a list of phone numbers for reliable housekeepers. Linens, Towels and Cooking utensils are provided with your rental.
Personal toiletries i.e. toilet paper, soap, shampoo, paper towels, dish washing soap and cooking condiments, are not supplied with the rental and will have to be purchased. Paper products, soaps, garbage bags, are there initially but are not supplied. Laundry soap is there for you to wash and dry towels.
Cleaning, Damage or Loss
As a part of your stay, you may purchase a Vacation Rental Damage Protection plan designed to cover unintentional damages to the rental unit interior that occur during your stay provided they are disclosed to management prior to check-out. If purchased, the policy will pay a maximum benefit of $3000.00. Any damages that exceed $3000.00 or are not covered under the plan will be charged to the credit card on file. If, during your stay at one of our rental properties, an insured person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $3000.00. Certain terms and conditions apply. Full details of the Vacation Rental Damage coverage are contained in the Description of Coverage or Insurance Policy, www.vacationrentalinsurance.com/g20vrd]. The Vacation Rental Damage plan can be purchased up to, and including at, check-in. By submitting payment for this plan, you authorize and request CSA Travel Protection and Insurance Services to pay directly Country Club Properties any amount payable under the terms and conditions of the Vacation Rental Damage. Please contact Country Club Properties directly if you do not wish to participate in this assignment. In the event you do not wish to purchase this plan, a $3000.00 security deposit is required. Non covered damages or damages in excess of policy allowance will be billed to the credit card on file.
Please treat these cottages or homes with the greatest respect. In the event of accidental damage please report it promptly to the rental agent. Most damages will be covered by the Damage Insurance but must be promptly reported. Any excess damages will be charged to the card on file.
All Rental Homes are Non Smoking - No Smoking allowed inside any rental properties, $500 fine for violations to the No Smoking Policy.
No pets are allowed without permission. A non-refundable pet deposit ($200.00 per pet) will be charged if pets are allowed. $500 fine for violations.
If there is a problem owing to MALFUNCTIONING EQUIPMENT, DO report it to our office immediately. DO NOT leave your report until checkout, for the problem will affect your stay as well as the stay of future guests. We will do
Please DO NOT REARRANGE FURNITURE this can lead to accidental damages, scratches to wood floors and we incur fees for replacing furniture. Owners have arranged the furniture the way they want it.
Two keys per house, if keys are not returned to the office upon departure, there will be a $20 charge for keys lost or not returned. Please don’t leave keys in the house. In the information packet that will be given to you on the day of arrival, there will be instructions of where keys are to be left at time of departure. Some homes will have keyless entry and you will be emailed a code prior to your arrival, this code will be effective beginning at 4:00pm on your arrival date and will expire at 10:00 am on the day of departure.Early arrival or late departure will need to be approved the day prior so that code can be extended.
Some houses list TVs, VCRs Wi-Fi and Cable TV and other equipment. We cannot guarantee reception, service or immediate repair in case of mechanical failure nor can we provide replacement or rebate. In homes that have satellites, special instructions will be provided.
Items Left Behind
CCP Vacation Rentals cannot be responsible for items left behind. When requested, they will be returned and the you will be asked to refund the amount of the postage due.
Firewood is not provided for rental properties . Some properties may have firewood on the premises, but it is for the owners. Should you like to have some ordered for your use, please let us know well in advance and it will be delivered.
Homes for Sale
Properties which are FOR SALE must be made available for showings between the hours of 10AM and 4PM Monday through Saturday . We will make every effort to notify you in advance of the showing, but if we cannot reach you, the property will be shown at these times.
Cleaning, Damage or Loss
Please treat these cottages or homes with the greatest respect. In the event of accidental damage please report it promptly to the rental agent. Most damages will be covered by the Damage Insurance but must be promptly reported. Damages not covered under the policy or in excess of policy allowance will be charged to the card on file. If there is a problem owing to MALFUNCTIONING EQUIPMENT, DO report it to our office immediately. DO NOT leave your report until checkout, for the problem will affect your stay as well as the stay of future guests.
Departure : To assist housekeeping in preparing the house for the next renter Wash and Dry all Towels, (towels in high elevation take long to dry) strip used beds, all trash is to be removed from the house upon departure.This may be taken to the dumpster behind the office when dropping off keys upon departure.
We hope you enjoy your stay in our beautiful mountain village!